Inquiry into the Victorian on-demand workforce

More time to have your say about the on-demand workforce

The Victorian Government previously announced an Inquiry into the Victorian On-Demand Workforce.  As there has been a high level of interest from key organisations who are looking to provide submissions to the Inquiry, the Government has extended the deadline so that more Victorians can share their experience and provide submissions.

If you have already made a submission, you may add further material or comments during the extension period if you wish to do so.

The deadline for making a submission to the Inquiry has been extended to 20 February 2019.

Submissions can be emailed to:

The Inquiry

The Inquiry, chaired by former Federal Fair Work Ombudsman, Natalie James, will investigate the extent of the on-demand sector and the status of people working with or for on-line companies or platforms in Victoria.

The establishment of the Inquiry follows widespread concern about the wages and conditions being offered to workers in the on-demand and gig economy. 

The Inquiry will examine allegations and determinations concerning contracting arrangements and whether these arrangements are being used to avoid workplace laws and other statutory obligations in Victoria.

The Inquiry will consider and report to the Minister for Industrial Relations in 2019.

Terms of reference for the Inquiry

To inquire into, consider and report to the Minister for Industrial Relations on:

  1. The extent and nature of the on-demand economy in Victoria, for the purposes of considering its impact on both the Victorian labour market and Victorian economy more broadly, including but not limited to:
    1. the legal or work status of persons working for, or with, businesses using on-line platforms;
    2. the application of workplace laws and instruments to those persons, including accident compensation, payroll or similar taxes, superannuation and health and safety laws;
    3. whether contracting or other arrangements are being used to avoid the application of workplace laws and other statutory obligations;
    4. the effectiveness of the enforcement of those laws.
  2. In making recommendations, the Inquiry should have regard to matters including:
    1. the capacity of existing legal and regulatory frameworks to protect the rights of vulnerable workers;
    2. the impact on the health and safety of third parties such as consumers and the general public, for example, road safety;
    3. responsibility for insurance coverage and implications for state revenue
    4. the impacts of on-demand services on businesses operating in metropolitan, regional or rural settings.
    5. regulation in other Australian jurisdictions and in other countries, including how other jurisdictions regulate the on-demand workforce;
    6. Australia's obligations under international law, including International Labour Organisation Conventions; and
    7. the limitations of Victoria's legislative powers over industrial relations and related matters and the capacity to regulate these matters; and
    8. the ability of any Victorian regulatory arrangements to operate effectively in the absence of a national approach.

The Inquiry is expected to deliver a final report to the Government in 2019 and will be seeking public submissions, worker and business input.

Submissions for On-Demand Inquiry

The on-demand sector is made up of a diverse range of workers, consumers and platforms across different industries. The Inquiry wishes to hear from the full range of participants in the sector. We encourage interested parties to provide us with evidence, examples or case studies which address the Terms of Reference.

Download a copy of the Background PaperIRV On-Demand Inquiry report (PDF 481.28 KB)PDF icon released by the Minister for Industrial Relations and the Chair of the Inquiry on 20 December 2018.

You can structure your submission however you like. To make it easy for people to share their own experience and focus on areas of interest to the Inquiry, we have created online submission forms for workers and consumers (the end users of the services provided in the on-demand economy).

We hope these forms will assist individuals to easily provide us with information about what they know and their own personal experiences in the on-demand economy.

The closing date for making a submission is extended to 20 February 2019. Submissions can be emailed to:

General information regarding publication of submissions

Please note: The Inquiry will progressively publish submissions over the coming weeks. We recommend you refresh/reload this web page often.

Submissions are numbered in the order that they were processed by the Inquiry Secretariat.

Some text of published submissions may be redacted to remove personally identifying details, material that is offensive, material that is potentially defamatory or material that is clearly outside the scope of the Inquiry.

If the author of a submission has requested that the submission be partially confidential, the confidential parts of the submission will not be published.

If the author of a submission has requested that the submission be wholly confidential, the submission will not be published.

Where a submission has been provided to the Inquiry only in .pdf or email format, the Inquiry Secretariat will convert the submission to Microsoft Word. Please note that the Microsoft Word version of such submissions may not contain formatting, letterhead or other details present in the .pdf or email version.

For help regarding accessibility, refer to the department's accessibility statement.

Submissions received

 Submissions will be published below.

Submission numberNameSubmissionDate received